Samuel Madeleine Terms of Service & Full Terms of Sale

Effective Date: June 10, 2026

Overview

This website is operated by Samuel Madeleine / Stradmelle, LLC (“Samuel Madeleine,” “we,” “us,” or “our”). These Terms of Service & Full Terms of Sale (“Terms”) apply to your use of samuelmadeleine.com, our online store, our products, our services, Shopify purchases, quotes, invoices, purchase orders, payments, shipments, deliveries, third-party coordinated services, and all related transactions with Samuel Madeleine.

By accessing our website, placing an order, approving a quote, approving an invoice, approving product selections or specifications, issuing a purchase order, making any payment, instructing Samuel Madeleine to proceed, accepting delivery, taking possession of any product, or using any product or service, you agree to these Terms, our Refund Policy, our Shipping Policy, our Privacy Policy, and any applicable product-specific, vendor-specific, quote-specific, invoice-specific, or service-specific terms. No physical signature is required.

If you are purchasing on behalf of a company, design firm, business, client, household, project, or other person or entity, you represent that you have authority to bind that person or entity to these Terms.

Please read these Terms carefully. If you do not agree to these Terms, you may not access the website, place an order, approve a quote or invoice, or use our products or services.

Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services to you.

Policies Incorporated By Reference

The following policies are incorporated into these Terms:

Refund Policy:
https://samuelmadeleine.com/policies/refund-policy

Shipping Policy:
https://samuelmadeleine.com/policies/shipping-policy

Privacy Policy:
https://samuelmadeleine.com/policies/privacy-policy

If there is a conflict between these Terms and another Samuel Madeleine policy, quote, invoice, written change order, or product-specific term, the more specific term controls for that issue unless Samuel Madeleine states otherwise in writing. Terms printed or referenced on a customer purchase order, vendor portal, procurement document, or similar document do not modify or replace these Terms unless Samuel Madeleine expressly agrees in writing.

Section 1 - Acceptance Of Terms And Electronic Approval

You accept and agree to these Terms by any of the following actions: accessing or using our website, placing an online order, approving a quote or invoice, approving product selections, approving finishes or specifications, issuing a purchase order, making a deposit or payment, instructing us to proceed, accepting delivery, taking possession of products, or using any product or service.

No physical signature is required. Emails, texts, purchase orders, online orders, payment confirmations, invoice approvals, quote approvals, electronic communications, and other records may be used to show acceptance. You agree that transaction-related notices, invoices, receipts, order updates, delay notices, policy links, and other communications may be provided electronically.

Section 2 - Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow any minor dependents to use this site.

You may not use our website, products, or services for any illegal, unsafe, or unauthorized purpose. You may not violate any laws in your jurisdiction, including copyright, trademark, privacy, consumer protection, export, or safety laws. You must not transmit worms, viruses, malware, destructive code, or any other harmful technology.

A breach or violation of these Terms may result in termination of your access to our website, cancellation of orders where permitted, refusal of future service, and any other remedies available to Samuel Madeleine.

Section 3 - General Conditions

We reserve the right to refuse service, cancel orders, limit quantities, reject purchase orders, or stop doing business with anyone for any lawful reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, scrape, exploit, reverse engineer, or misuse any portion of the website, service, product information, content, images, designs, communications, or access to the website without our express written permission.

The headings in these Terms are included for convenience only and do not limit or affect the meaning of these Terms.

Section 4 - Accuracy, Completeness, And Timeliness Of Information

Information on our website, in catalogs, in quotes, in invoices, in emails, in product pages, in drawings, in renderings, in specifications, and in other materials is provided for general informational purposes. We try to provide accurate information, but we do not guarantee that all information is current, complete, error-free, or suitable for your specific project, home, site, or use.

The website may contain historical information. Historical information is not current and is provided for reference only. We reserve the right to modify website content at any time, but we have no obligation to update every item of information.

Section 5 - Products, Services, Availability, And Pricing

Products and services may be available exclusively online, by quote, by invoice, by special order, or through third-party vendors. Product availability, pricing, discounts, tariffs, duties, taxes, freight, lead times, and service costs are subject to change.

We reserve the right to change prices, correct errors, update product descriptions, discontinue products, limit quantities, refuse orders, or cancel orders where information is inaccurate, unavailable, or incomplete, including after an order has been submitted.

Any offer for any product or service is void where prohibited.

Section 6 - Product Images, Samples, Dimensions, And Variations

Product photos, videos, renderings, drawings, samples, finish swatches, color references, product descriptions, dimensions, weights, specifications, and other product materials are provided for general reference.

Actual products may vary due to natural materials, wood grain, stone veining, leather tone, fabric texture, dye lots, handmade production, manufacturing tolerances, screen/display settings, lighting, photography, site conditions, supplier changes, product updates, or normal variations. Minor variations are not defects.

Customer is responsible for reviewing all product names, quantities, dimensions, finishes, colors, materials, options, specifications, shipping details, and service details before approving an order, quote, invoice, or purchase order.

Section 7 - Quotes, Invoices, And Order Acceptance

Quotes are valid until the “valid until” date shown on the quote, or for 30 days if no date is shown, unless Samuel Madeleine states otherwise in writing.

A quote, invoice, order confirmation, checkout confirmation, payment request, or email does not guarantee product availability, production capacity, pricing, delivery timing, or acceptance of an order. An order is accepted only when Samuel Madeleine confirms acceptance, receives required payment, and has the information needed to process the order.

An order may not be considered complete until Samuel Madeleine receives all required payment, final product selections, final specifications, final shipping information, tax exemption documentation if applicable, and any other information required to process, produce, procure, ship, or deliver the order.

Section 8 - Customer Information, Billing, And Account Details

You agree to provide current, complete, and accurate purchase, billing, shipping, tax, account, and contact information. You agree to promptly update information as needed so we can process orders, collect payment, coordinate delivery, communicate updates, and provide support.

Samuel Madeleine is not responsible for delays, extra costs, failed deliveries, tax issues, carrier issues, missed notices, or other problems caused by inaccurate, incomplete, outdated, or missing information supplied by Customer.

Section 9 - Payment Terms

Payment is due according to the applicable quote, invoice, checkout page, payment link, or written payment terms. Unless Samuel Madeleine states otherwise in writing, orders must be paid in full before production, procurement, shipment, delivery, release of goods, or coordination of third-party services.

Payment is considered received only when cleared funds are received by Samuel Madeleine or our payment processor. Authorization, pending payment, payment submission, or a sent check or transfer does not constitute cleared payment.

Customer may not withhold, offset, deduct, reverse, or delay payment based on unrelated claims, project issues, third-party disputes, or other orders.

Past-due amounts may accrue interest at the lesser of 1.5% per month or the maximum rate allowed by law. Customer is responsible for reasonable collection costs, attorney fees, court costs, returned-payment fees, chargeback-related costs, and other costs of collection to the extent permitted by law.

Section 10 - Payment Disputes, Reversals, And Chargebacks

Customer must notify Samuel Madeleine in writing of any billing dispute within 7 days after receipt of the applicable quote or invoice, or before payment if Customer believes the invoice is inaccurate. Customer must give Samuel Madeleine a reasonable opportunity to review and resolve the issue before initiating a chargeback, payment reversal, deduction, or bank dispute.

Any unpaid balance, failed payment, reversed payment, chargeback, or unresolved payment issue may result in suspension of ordering, production, procurement, delivery, third-party service coordination, warranty coordination, and support until resolved.

Nothing in this section limits rights that cannot be waived under applicable law.

Section 11 - Payment Security

Customer is responsible for submitting payment through Samuel Madeleine’s official checkout, official invoice, official payment link, or payment instructions provided by Samuel Madeleine.

Samuel Madeleine is not responsible for payments sent to the wrong account, fraudulent account, altered account, spoofed email recipient, intercepted communication, or unauthorized third party. Payment obligations are not satisfied until funds are actually received by Samuel Madeleine.

Section 12 - Taxes, Tariffs, Duties, And Government Charges

Prices do not include sales tax, use tax, tariffs, duties, VAT, customs charges, brokerage fees, import fees, port fees, storage fees, government charges, or similar charges unless expressly stated.

Customer is responsible for all applicable taxes, tariffs, duties, customs charges, brokerage fees, import fees, and government charges. Such charges may be estimated at the time of quote or invoice and may change based on government action, supplier classification, product origin, carrier charges, customs processing, or other factors.

If Customer claims tax-exempt status, Customer must provide a valid exemption or resale certificate before invoicing, shipment, delivery, or release of goods. Customer is responsible for any tax, penalty, interest, assessment, or fee resulting from invalid, missing, expired, rejected, incomplete, or inaccurate exemption documentation.

Section 13 - Custom, Made-To-Order, Imported, Vendor-Direct, And Special-Order Items

Samuel Madeleine primarily sells made-to-order, special-order, imported, vendor-direct, limited-availability, vintage, antique, one-of-a-kind, or otherwise specially procured products.

Production, procurement, vendor ordering, inventory reservation, or related costs may begin immediately after Customer approval and receipt of required payment. Once Customer places an order, approves a quote or invoice, makes payment, or instructs Samuel Madeleine to proceed, Samuel Madeleine may begin incurring nonrecoverable costs.

Because products are made or procured specifically for Customer, orders are final sale and may not be cancelled, changed, returned, refunded, or exchanged unless Samuel Madeleine approves otherwise in writing or unless required by applicable law.

Any approved cancellation, change, return, refund, or exchange may be subject to vendor charges, production costs, procurement costs, administrative fees, payment processing fees where permitted, original freight, return freight, storage, insurance, tariffs, duties, customs charges, brokerage fees, taxes, restocking/cancellation fees, and any other costs incurred.

Section 14 - Cancellations And Changes

Customer-requested cancellations, substitutions, finish changes, specification changes, shipping changes, delivery changes, or service changes are not guaranteed and must be approved by Samuel Madeleine in writing.

Changes may affect pricing, discounts, production timing, availability, lead time, freight, taxes, tariffs, duties, delivery costs, third-party service costs, and project timing.

After production, procurement, vendor ordering, inventory reservation, or other costs begin, cancellations and changes may be unavailable or may result in additional fees. Samuel Madeleine is not required to cancel, refund, or modify any order after Customer approval, payment, or instruction to proceed except where required by applicable law.

Section 15 - Lead Times, Shipment Dates, Delivery Dates, And Delays

Lead times, production dates, shipment dates, delivery dates, arrival dates, and service dates are estimates only and are not guaranteed unless Samuel Madeleine expressly states otherwise in writing.

Delays may occur due to manufacturers, artisans, suppliers, production schedules, product availability, material shortages, customs, tariffs, duties, port congestion, weather, carriers, freight capacity, labor shortages, building access, third-party providers, site readiness, payment issues, missing information, force majeure events, or other circumstances outside Samuel Madeleine’s control.

Samuel Madeleine is not liable for delay-related damages, lost use, lost profits, business interruption, project delays, missed events, reputational harm, or consequential damages.

If applicable law requires a shipment delay notice, cancellation option, or refund option for unshipped goods, Samuel Madeleine will provide the notice or option required by law.

Section 16 - Shipping, Delivery, Title, And Risk Of Loss

Shipping and delivery are performed by third-party carriers, freight companies, delivery providers, couriers, installers, contractors, or other independent providers unless Samuel Madeleine expressly states otherwise in writing.

Title to products passes to Customer upon full payment. Unless otherwise required by law or expressly agreed in writing, risk of loss transfers to Customer when products are tendered to the carrier, freight company, delivery provider, third-party provider, Customer, Customer’s representative, receiving location, loading dock, warehouse, storage location, or delivery site.

Delivery dates and times are estimates. Customer is responsible for providing accurate shipping information, receiving information, access details, contact details, delivery restrictions, building rules, and any requirements needed for delivery.

Samuel Madeleine is not responsible for damage, loss, delay, misdelivery, missed delivery appointments, storage charges, carrier handling issues, or other shipping problems caused by third-party carriers or delivery providers. When a third-party shipping issue occurs, Samuel Madeleine will make reasonable efforts to assist Customer with documentation, communication, and carrier claim coordination, but carrier claim approval, timing, investigation, and remedy are controlled by the carrier, insurer, freight company, or delivery provider.

Section 17 - Site Readiness And Access

Customer is responsible for confirming that the delivery location, receiving location, and product location are ready, safe, accessible, and suitable.

Customer is responsible for measurements, doorways, hallways, stairs, elevators, loading docks, driveways, parking, floor protection, flooring capacity, wall/floor structure, building rules, certificates of insurance, permits, approvals, receiving hours, freight elevator reservations, union labor requirements, and any other site-specific requirements.

Customer is responsible for additional costs caused by inaccurate measurements, site limitations, denied access, missed appointments, failed delivery, refused delivery, delays, rescheduling, extra handling, storage, return trips, special equipment, building requirements, or site conditions.

Section 18 - Third-Party Delivery, Assembly, Installation, And Related Services

Any delivery, assembly, installation, placement, unpacking, debris removal, anchoring, repair, maintenance, or similar onsite service that is not performed directly by Samuel Madeleine is performed by an independent third-party provider, even if Samuel Madeleine coordinates the service, includes the charge on a quote or invoice, collects payment for the service, or pays the provider.

Customer authorizes Samuel Madeleine to coordinate and pay third-party providers on Customer’s behalf when such services are ordered. Third-party providers are responsible for their own labor, tools, methods, insurance, licensing, permits, onsite conduct, work quality, and compliance with applicable requirements.

Samuel Madeleine does not perform construction, electrical work, plumbing work, structural work, remodeling, or licensed contractor services unless expressly stated in writing. If permits, licensed work, building approvals, or specialized professional services are required, Customer and/or the applicable third-party provider are responsible for those requirements.

To the fullest extent permitted by law, Samuel Madeleine is not liable for damage, delay, injury, defect, loss, claim, or cost caused by a third-party provider, carrier, installer, contractor, subcontractor, building personnel, Customer-supplied site condition, or other third party. Samuel Madeleine may assist with coordination of a claim, but such assistance does not create independent liability.

Section 19 - Damage, Loss, Or Shortage On Arrival

Customer must inspect all packaging and products upon delivery.

Visible damage, missing items, suspected shortage, or damaged packaging must be noted on the carrier receipt, delivery paperwork, bill of lading, or proof of delivery before signing. Customer should photograph the packaging and product before unpacking when possible.

If a carrier asks Customer to sign for delivery, Customer should only sign after inspection and should clearly note any visible damage, missing items, crushed packaging, punctures, water damage, or suspected concealed damage on the delivery paperwork.

Concealed damage must be reported to Samuel Madeleine in writing within 48 hours after delivery, with photos, a description of the issue, and photos of all packaging. Customer must retain all packaging until the claim is resolved.

Failure to timely inspect, document, and report damage or shortage may limit or prevent a carrier, vendor, insurance, or warranty claim. Samuel Madeleine is not responsible for third-party shipping damage or carrier handling issues, but we will make reasonable efforts to help Customer pursue available remedies through the carrier, freight company, delivery provider, vendor, insurer, or manufacturer.

Carrier, freight, insurance, vendor, or manufacturer claim approval, denial, timing, and remedy are controlled by those third parties and are not guaranteed by Samuel Madeleine.

Section 20 - Storage, Failed Delivery, Refused Delivery, And Unclaimed Goods

If Customer is unavailable, the site is not ready, access is denied, delivery is refused, payment is outstanding, required information is missing, or Customer otherwise delays shipment, delivery, or release of goods, Customer is responsible for storage, demurrage, carrier fees, labor, insurance, rescheduling fees, return-trip fees, administrative costs, and related charges.

If goods remain unpaid, undeliverable, refused, delayed, or unclaimed for more than 60 days after written notice, Samuel Madeleine may, to the fullest extent permitted by law, treat the goods as abandoned, resell them, dispose of them, store them at Customer’s cost, or apply proceeds against amounts owed.

Section 21 - Returns, Cancellations, And Refunds

Returns, cancellations, and refunds are governed by these Terms and our Refund Policy.

Because Samuel Madeleine products are made-to-order, special-order, imported, vendor-direct, limited-availability, vintage, antique, one-of-a-kind, or otherwise procured specifically for Customer, all orders are final sale unless Samuel Madeleine expressly approves otherwise in writing or a refund is required by applicable law.

Once an order is placed, a quote or invoice is approved, payment is made, production begins, procurement begins, a vendor order is placed, inventory is reserved, or Samuel Madeleine otherwise incurs costs, the order may not be cancelled, changed, returned, refunded, or exchanged unless Samuel Madeleine approves the request in writing.

If Samuel Madeleine approves an exception, Customer remains responsible for all nonrecoverable costs, including vendor charges, production costs, procurement costs, payment processing fees where permitted, administrative costs, original freight, return freight, white-glove delivery, storage, insurance, tariffs, duties, customs charges, brokerage fees, taxes, and any other costs incurred.

Any approved return, cancellation, refund, or exchange may be subject to a restocking/cancellation fee of up to 100% of the product purchase price, depending on the stage of production, vendor terms, recoverable value, resaleability, and costs already incurred. Original shipping, delivery, freight, white-glove delivery, return shipping, insurance, tariffs, duties, customs charges, brokerage fees, payment processing fees where permitted, and other non-product charges are not refundable.

For any approved return, Customer must request return approval in writing within 14 days after receipt, and products must be unused, undamaged, complete, and in original packaging. No item may be returned without written authorization from Samuel Madeleine.

Refunds, if any, are issued only after written approval, receipt of the returned product if applicable, inspection, and confirmation of recoverable amounts. Samuel Madeleine may deny any return, cancellation, refund, or exchange that does not comply with these Terms, our Refund Policy, vendor requirements, manufacturer requirements, or applicable law.

Gift cards, if offered, are handled according to applicable law and any posted gift card terms.

Section 22 - Manufacturer, Artisan, And Vendor Warranties

Manufacturer, artisan, or vendor warranties, if any, apply according to the applicable provider’s terms. Samuel Madeleine does not provide a separate product warranty unless expressly stated in writing.

Samuel Madeleine may assist with warranty coordination, but warranty approval, denial, repair, replacement, timing, and remedy are controlled by the manufacturer, artisan, vendor, or applicable provider.

Warranty coverage may be void or unavailable for misuse, abuse, neglect, improper assembly, improper installation, improper maintenance, unauthorized modification, normal wear and tear, unsuitable site conditions, commercial use of residential-rated products, failure to follow care instructions, or damage caused by carriers, third-party providers, building conditions, or Customer’s acts or omissions.

Section 23 - Use, Care, Inspection, And Maintenance

Customer is responsible for safe use, supervision, inspection, maintenance, cleaning, storage, and care of all products.

Customer must follow all manufacturer or vendor care instructions, warnings, weight limits, anchoring instructions, installation instructions, cleaning instructions, and maintenance requirements.

Customer is responsible for determining whether each product is suitable for Customer’s intended use, users, home, facility, environment, commercial setting, residential setting, and site conditions.

Samuel Madeleine is not responsible for injuries, property damage, product damage, staining, fading, cracking, warping, instability, wear, or losses caused by misuse, unsafe use, inadequate supervision, improper cleaning, improper maintenance, unauthorized modifications, unsuitable site conditions, third-party use, pets, children, humidity, sunlight, heat, water exposure, or failure to follow instructions.

Section 24 - Design, Styling, And Product Selection Disclaimer

Samuel Madeleine may provide product recommendations, design input, styling suggestions, room concepts, layouts, finish suggestions, or similar guidance. Unless expressly stated in a separate written agreement, such guidance is provided for general convenience and does not constitute architectural, engineering, construction, electrical, structural, code, or licensed professional advice.

Customer is responsible for confirming that products, dimensions, finishes, materials, clearances, installation methods, and site conditions are appropriate for Customer’s space and intended use. Customer should consult qualified professionals where measurements, installation, building code, structural, electrical, or other technical requirements are involved.

Section 25 - Design Materials And Intellectual Property

Any drawings, layouts, renderings, concepts, room designs, plans, product recommendations, specifications, images, content, written materials, and other materials prepared or provided by Samuel Madeleine are Samuel Madeleine’s intellectual property unless Samuel Madeleine expressly transfers rights in writing.

Customer may use final project materials for Customer’s own project after full payment. Customer may not copy, resell, publish, distribute, exploit, or use Samuel Madeleine materials for another project, vendor, competitor, or third party without Samuel Madeleine’s written permission.

All website content, images, logos, text, graphics, product descriptions, layouts, and designs are owned by Samuel Madeleine or licensed to Samuel Madeleine and are protected by intellectual property laws.

Section 26 - Optional Tools And Third-Party Links

We may provide access to third-party tools, platforms, apps, payment processors, shipping tools, product pages, embedded content, or links over which we have no control.

You acknowledge and agree that such tools and links are provided “as is” and “as available” without warranties, representations, or conditions of any kind by Samuel Madeleine. Your use of third-party tools and websites is at your own risk and may be governed by third-party terms and policies.

Third-party links on our site may direct you to websites that are not affiliated with us. We are not responsible for third-party content, accuracy, policies, products, services, or transactions.

Section 27 - User Comments, Feedback, Reviews, And Submissions

If you send us comments, reviews, photos, feedback, ideas, suggestions, proposals, plans, images, or other submissions, whether online, by email, by text, by postal mail, through social media, or otherwise, you agree that we may use, edit, copy, publish, distribute, translate, display, and otherwise use such submissions in any medium, unless we agree otherwise in writing.

We are under no obligation to maintain submissions in confidence, pay compensation, or respond.

You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. You agree that your submissions will not contain unlawful, abusive, defamatory, obscene, misleading, malicious, or harmful material.

Section 28 - Personal Information

Your submission of personal information through the website or store is governed by our Privacy Policy:

https://samuelmadeleine.com/policies/privacy-policy

Section 29 - Errors, Inaccuracies, And Omissions

Occasionally there may be information on our website, quotes, invoices, emails, product pages, catalogs, or other materials that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, discounts, offers, freight, shipping charges, transit times, availability, taxes, tariffs, duties, product details, or service details.

We reserve the right to correct errors, inaccuracies, or omissions and to change, update, or cancel orders if information is inaccurate at any time, including after an order has been submitted or payment has been made, to the fullest extent permitted by law.

Section 30 - Prohibited Uses

In addition to other prohibitions in these Terms, you are prohibited from using the website, products, services, or content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any law, regulation, rule, ordinance, or third-party right;
(d) to infringe our intellectual property rights or the rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;
(f) to submit false or misleading information;
(g) to upload or transmit viruses, malware, or malicious code;
(h) to collect or track personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, scrape, or use bots;
(j) for obscene, abusive, unsafe, or immoral purposes;
(k) to interfere with or circumvent security features; or
(l) to misuse products in a way that creates risk of injury, property damage, or unlawful conduct.

We reserve the right to terminate your use of the website or services for violating prohibited uses.

Section 31 - Disclaimer Of Warranties

To the fullest extent permitted by law, the website, services, products, content, tools, and materials are provided “as is” and “as available,” except as expressly stated by Samuel Madeleine in writing or provided by an applicable manufacturer, artisan, or vendor warranty.

Samuel Madeleine does not guarantee, represent, or warrant that your use of the website or services will be uninterrupted, timely, secure, error-free, or suitable for your specific needs.

To the fullest extent permitted by law, Samuel Madeleine disclaims all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, except to the extent such warranties cannot be disclaimed under applicable law.

Nothing in these Terms limits rights that cannot be limited under applicable law.

Section 32 - Limitation Of Liability

To the fullest extent permitted by law, Samuel Madeleine’s maximum liability arising out of or related to any website use, quote, invoice, order, product, shipment, delivery, third-party service, delay, defect, warranty issue, or transaction is limited to the amount actually paid to Samuel Madeleine for the specific product or service giving rise to the claim.

To the fullest extent permitted by law, Samuel Madeleine and its owners, officers, employees, agents, affiliates, contractors, suppliers, service providers, vendors, and representatives are not liable for indirect, incidental, consequential, special, exemplary, punitive, delay-related, lost-profit, loss-of-use, business-interruption, reputational, replacement-cost, loss-of-data, or similar damages, even if advised of the possibility of such damages.

Because some jurisdictions do not allow certain exclusions or limitations of liability, some limitations may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

Section 33 - Indemnification

To the fullest extent permitted by law, Customer agrees to defend, indemnify, and hold harmless Samuel Madeleine and its owners, officers, employees, agents, affiliates, contractors, suppliers, service providers, vendors, and representatives from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorney fees, arising from or related to:

(a) Customer’s breach of these Terms;
(b) inaccurate, incomplete, or misleading information provided by Customer;
(c) Customer’s site conditions, building rules, access issues, or project requirements;
(d) misuse, unsafe use, improper cleaning, improper maintenance, unauthorized modification, or third-party use of products;
(e) failure to follow manufacturer, vendor, or care instructions;
(f) acts or omissions of Customer, Customer’s representatives, users, guests, contractors, building personnel, or third-party providers;
(g) commercial use of residential-rated products;
(h) claims arising from Customer’s use, operation, storage, maintenance, cleaning, care, or supervision of products; or
(i) violation of any law or third-party right.

Section 34 - Force Majeure

Samuel Madeleine is not liable for failure or delay caused by events outside its reasonable control, including acts of God, weather, fire, flood, labor disputes, strikes, supplier delays, manufacturing delays, artisan delays, material shortages, customs delays, port delays, tariffs, duties, government action, war, terrorism, pandemic, power outages, carrier delays, transportation disruptions, cyber incidents, or other force majeure events.

Section 35 - Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms by ceasing to use our website and services.

If, in our sole judgment, you fail or we suspect that you have failed to comply with these Terms, we may terminate access to the website or services, refuse future service, cancel orders where permitted, and pursue any remedies available. You remain liable for all amounts due before and after termination.

Sections relating to payment, taxes, title, risk of loss, returns, warranty, intellectual property, disclaimers, limitation of liability, indemnification, governing law, venue, and dispute-related rights survive termination, cancellation, delivery, completion, or expiration of a transaction.

Section 36 - Entire Agreement

These Terms, together with any applicable quote, invoice, written change order, product-specific term, vendor-specific term, Refund Policy, Shipping Policy, and Privacy Policy, constitute the entire agreement between Samuel Madeleine and Customer for the applicable transaction.

No verbal statement, prior discussion, text message, email, rendering, estimate, website description, catalog description, or other communication changes the agreement unless confirmed in writing by Samuel Madeleine.

Samuel Madeleine’s failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Section 37 - Severability

If any part of these Terms is found invalid, unlawful, or unenforceable, that part will be enforced to the maximum extent permitted by law, and the remaining terms will remain in full force and effect.

Section 38 - Assignment

Customer may not assign or transfer any rights or obligations under these Terms without Samuel Madeleine’s written consent. Samuel Madeleine may assign or transfer rights or obligations as part of a business transfer, merger, acquisition, reorganization, sale of assets, or by operation of law.

Section 39 - Governing Law And Venue

These Terms and all related transactions are governed by the laws of the State of Connecticut, without regard to conflict-of-law rules.

To the fullest extent permitted by law, any dispute arising out of or relating to these Terms, the website, any quote, invoice, order, product, shipment, delivery, third-party service, or transaction must be brought in a court located in Connecticut, and Customer consents to personal jurisdiction and venue in Connecticut.

Section 40 - Changes To Terms

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to our website. Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes.

For accepted orders, the version of these Terms in effect at the time the order was placed, quote was approved, invoice was paid, or Customer instructed Samuel Madeleine to proceed will generally apply to that order, unless a change is required by law or agreed in writing.

Section 41 - Contact Information

Questions about these Terms should be sent to:

Samuel Madeleine / Stradmelle, LLC
Email: info@stradmelle.com
Address: 108 Main Street, New Canaan, CT 06840
Website: https://samuelmadeleine.com